Tag Archives | Higher Education

charlottesville imperative Karan Powell

What Is the Solution to the High Cost of a College Degree?

The Chronicle of Higher Education recently featured a new venture that will offer free courses for college credit as part of a “freshman year for free” initiative. Last April, the state of New York announced that it would make college “tuition-free” for the middle-class at both two- and four-year colleges. In early August, Rhode Island, in turn, announced free community college. US News and World Report in 2012 reported on 12 colleges who exchange tuition for some sort of service and were cited as “tuition- free” institutions. And lastly, BestColleges.com recently reported the top 10 best colleges with free tuition. 

In a time of increased focus on affordability and completion, the questions that need to be addressed include: Is college really free? Who will pay for it? What is the value of college to students? To society?

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charlottesville imperative Karan Powell

Customers and Service First: Customer Service Lessons Learned from Disney

Having just returned from a Disney cruise, I am intimately aware of Disney care and the experience of being “their guest,” as Lumière sings in a song from Beauty and the Beast. My recent Disney cruise is the experience I will focus on in this post and since this is not my first cruise with Disney, I am confident in these reflections as every cruise has provided the same quality experience. I am reflecting on this experience not so much to tell a Disney story, but rather in an effort to identify what contributes to this experience and discuss how/whether this experience can that be translated to higher education and our experience in serving students.

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Higher Education, Academic Quality and Job Readiness

Does higher education prepare students for the workforce? Should it? If so, how? These questions, resounding clearly across higher ed, government, and employers over the past few years, have existed for as long as I can remember. On a decision tree, they would branch off from the trunk of the question, how is the quality of higher education defined? 

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